Refund policy
We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
Pools Of Fun
3891 Clarks Creek Rd, Plainfield, IN 46168
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Pool and spa services and other service purchases are not returnable merchandise. Cancellations of recurring service subscriptions are governed by our Purchase Options Cancellation Policy and the applicable service agreement.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
SERVICE SUBSCRIPTION CANCELLATION POLICY
This policy applies to the recurring Pools of Fun service subscriptions listed below:
- Basic Weekly Pool Care: Weekly billing for a standard 26-week pool-care season.
- Signature Weekly Pool Care: Weekly billing for a standard 26-week pool-care season.
- Weekly Spa Service: Weekly billing for a standard 52-week service term, unless otherwise agreed in writing.
- Pool Monthly Filter Cleaning: Monthly billing for the six-month service-plan option.
The selected subscription price will be charged automatically to the payment method provided at checkout during the applicable contracted service term.
CANCELLATION REQUESTS
Customers may request cancellation at any time. Cancellation requests must be submitted in writing by email to [email protected] and must be received at least two days before the next scheduled service.
Please include the customer’s name, service address, email address, and selected service plan in the cancellation request.
EARLY-CANCELLATION FEE
If a recurring service subscription is terminated before completion of its contracted service term, a cancellation fee equal to 25% of the total contracted amount will apply.
If a cancellation request is received less than two days before the next scheduled service, the customer will be responsible for both:
- The 25% early-cancellation fee; and
- The full amount of the upcoming scheduled service.
A cancellation becomes effective only after the written request has been received and processed by Pools of Fun.
SERVICE-TERM COMPLETION
Recurring billing applies during the applicable contracted service term. Pools of Fun will process the conclusion of recurring billing when that service term is completed, unless continuation or renewal is agreed to in writing.
Service dates and times are estimates and are not guaranteed. Scheduling may be affected by weather, pool or spa access, equipment condition, opening dates, and other operational circumstances.
POOLS OF FUN CANCELLATION
Pools of Fun reserves the right to terminate a service agreement. The treatment of any prepaid, unused service amount will be determined by the applicable service agreement.
MERCHANDISE RETURNS
This cancellation policy applies only to recurring pool and spa service subscriptions. Returns of physical merchandise are governed separately by the Pools of Fun Refund Policy.
By purchasing a recurring service subscription, the customer acknowledges and agrees to this cancellation policy, the applicable service agreement, and the recurring charges displayed during checkout.
For cancellation questions, contact [email protected].
